FREQUENTLY ASKED QUESTIONS

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GENERAL QUESTIONS       ACCOUNT | BILLING       SHIPPING       FULFILLMENT       SALES       ART | SUBMITTING ARTWORK

 

DO YOU SCREEN PRINT?

Yes. We have three M&R Automatic screen printing presses and one M&R Manual screen printing press to provide you with quality prints in a timely manner. Our order minimum is 24 pieces.

DO YOU EMBROIDER?

It's one of our top in-house services. In fact, we have state-of-the-art embroidery equipment that can provide you with top-quality customized pieces. Our order minimum is 12 pieces.

DO YOU CARRY PROMOTIONAL PRODUCTS?

We do not carry promotional items in house, but we work with over 300 active vendors across the globe to provide a wide varity of products! From stickers to event tents we can find the right product for you.

IS ALL OF YOUR PRINTING AND EMBROIDERY IN HOUSE?

Yes. Most, if not all, garment decoration is done in house.

DO YOUR SHIRTS RUN SMALL OR LARGE?

Fashion fit tees run smaller than a standard Gildan, Jerzee or Hanes T-shirts. Think of them as European/Vintage cut tees. However, we have the ability to provide you with any T-shirt you like. Just ask your sales representative or our inside sales staff to provide you with a catalog.

WHAT IS THE STANDARD IMPRINT AREA FOR A T-SHIRT? WHAT IS CONSIDERED OVER-SIZED?

Standard print size: 14.5" W x 19"H Oversize print: 16.5" W x 23"H Youth print: 9"W x 14"H Sleeve print: 3.5"W x 19"H Pocket print: 3" W x 3" H Left Chest: 3.5"W x 3"H *Pricing may differ on an over-sized print. Please contact your sales representative or our inside sales staff for more information.

DO YOU KEEP SHIRTS IN STOCK?

No. We purchase them when orders are received.

HOW WILL I KNOW WHEN MY ORDER IS READY?

You will receive an email with an invoice attached informing you that your order is ready. If it is a rush order or an in-hands delivery, then you will receive an email with your invoice as well as a call from us.


WHEN IS PAYMENT EXPECTED?

Payment is expected either when you pick up your order or upon shipment of it. If a credit line has been established, the terms of that line will need to be followed. All major credit cards are accepted, including Visa, MasterCard, American Express and Discover.

HOW AND WHEN WILL I RECEIVE MY INVOICE?

Invoices are sent the day your order is completed. All invoices are sent via email unless otherwise determined. Please ensure that your email is current and you will receive your invoice in a timely manner.

WHAT PAYMENT METHODS ARE ACCEPTED?

Cash, credit card and check payments are accepted. All major credit cards are accepted as well, including Visa, MasterCard, American Express and Discover. You may complete a credit application for terms.

CAN ORDERS BE PICKED UP?

Orders can be picked up. Please plan to pick up your order during our regular business hours of 8 a.m. EST to 5 p.m. EST. If you need to make other arrangements, please contact your sales representative or our inside sales staff.

CAN YOU DELIVER MY ORDER?

Yes, orders may be delivered. Please contact your sales representative to discuss delivery options and applicable charges.

CAN YOU PROVIDE TRACKING INFORMATION FOR MY SHIPMENT?

If your products are shipped UPS, tracking information will be provided via email. An email will process to the main contact listed on your account as a quantum view email from UPS.


WHAT DOES THE FULFILLMENT DEPARTMENT DO?

Our fulfillment department represents many of our clients by providing e-commerce, merchandising and warehousing solutions. We can help set up an online store to sell products, develop a program where stores or franchisees can order low-cost uniform apparel or establish a charitable site through which donations can be received. Our staff oversees the creation of the website, works closely with customers to develop branded merchandising options, handles all order processing and custom service, tracks inventory and can regularly send reports that highlight the performance of the site.

WHAT IS THE COST TO SET UP A WEB STORE?

We work with each client on a case-by-case basis to determine the costs involved with their e-commerce or uniform store. Typically, the following services will be discussed in regards to the costs: website design, monthly web hosting, credit card terminal, product photography, 1-800 number, pick-and-pull or processing fees, inventory storage, and/or royalty percentages. These costs can vary based on the scope of the store, the overall sales volume and the storage space required. For larger stores or higher volume accounts, we sometimes will waive certain set-up fees.

HOW LONG DOES IT TAKE TO SET UP A WEB STORE?

Most stores take about 60 to 90 days to set up from scratch, including the web design, product concepts, final production, photography, site testing and other necessary steps. Your store could take less or more time depending on the scope of the project, the number of products offered and the intricacy of the web design.


WHAT IS YOUR TURNAROUND TIME?

For embroidery and screen printing, two weeks from the point of order entry is a standard turnaround time. For ASI or promotional products the turnaround time will depend on the vendor. We will advise the expected turnaround time on the date of order entry, which is when all of the information for the order is received, including contact information, correct art, style, color and sizes.

WHAT IS THE DIFFERENCE BETWEEN AN ART CHARGE AND A SCREEN CHARGE?

An art charge relates directly to the art department and the time it takes them to create, recreate and/or resize artwork for the item or apparel it is going on. The charge also applies to any edits that are made and outputting film. All of this is timed, and our art charge is $75 per hour. A screen charge is the charge to burn screens used for screen printing. Currently, for orders of one to 100 pieces, full screens will be charged at $15 per color. For orders of 101 to 500 pieces, the screen charge will be $7.50 per color. Process screens run $20 per screen. Please contact a sales representative for orders above 500 pieces.

DO YOU HAVE A LINK TO YOUR AVAILABLE GARMENTS FROM YOUR WEBSITE?

Contact your sales representative or our inside sales staff for your most accurate availability and garment choice.

IS THERE A WAY I CAN SEND IN MY ORDER THROUGH YOUR WEBSITE?

Yes, send an email directly to your sales representative or to info@threds.com and it will be directed to your sales representative.

CAN I CHECK MY ORDER STATUS THROUGH YOUR WEBSITE?

The best way to check your order status is to communicate with your sales representative or our inside sales staff directly. There are many details that are included in the process of an order and this will ensure you receive the most updated information on the order.


WHAT ARE YOUR HOURLY RATES FOR CUSTOM DESIGNED ART?

Rates differ depending on design type, level of illustration, complexity and all other elements involved. Standard rates start at $75 per hour. Contact design@threds.com for a more detailed quote.

IN WHAT FORMAT/FILE TYPE SHOULD I SEND MY ART?

Vector Adobe Illustrator files (.AI files) are preferred. All fonts must be converted to outlines or provided with your artwork. In some cases, most commonly with photo reproductions, .TIF, .JPG & .PSD files will work. Please note this is a case-by-case basis and all files will need to be reviewed before an accurate design quote can be given. We will not accept Word, Excel, Quark, Corel Draw, Microsoft Paint or other file types not associated with Adobe.

WHAT IS THE DIFFERENCE BETWEEN RASTOR AND VECTOR?

Vector (LINE ART): Based on mathematics, vector art is completely scalable to any size, and never loses resolution. Often, special image editors and software are required to create or read vector graphics. The most common filetype is an .eps file. Vector file types are generally associated with Adobe software. If your graphic has been created by a Graphic Designer, they may have the vector file on hand.

Raster (BITMAP): Composed of pixels. Depending on resolution, you are limited to how large you can make the file without pixelation. Pixelation is caused by overenlarged photos, which in turn cause the image to 'break up' into pixels. This results in images and artwork having a very jagged edge. Not ideal for screen printing. Not sure if your image is raster? Drop it into a word document and blow it up 200%. If your image begins to look blurry, you have a raster image.

WHAT IF I DO NOT HAVE VECTOR FORMATTED ART?

No problem. We have a fully staffed award winning design department. We are confident that our art department can recreate your artwork. Please send the art that you currently have to your sales representative. The highest resolution is best. If we need to create it from scratch, we can do that. Send all the details and a staff member will get back to you with an art quote. Our charge is $75 per hour.

WHAT IF MY ARTWORK IS TOO LARGE TO EMAIL?

Below are 3 ways to access the FTP server that has been created for you. 1. Connect using Internet Explorer via the link below: ftp://thredsart:thredsart@Files4.cyberlynk.net This will allow for dragging/dropping capabilities on any windows machine. 2. Use any standard FTP Client such as FTPVoyager, WSFTP, or CuteFTP. To connect using the FTP Client created for you use the settings below. FTP Host: Files4.cyberlynk.net Username: thredsart Password: thredsart If you do not have an FTP client you can purchase or download a FREE trial copy via the link below: http://www.ftpclientlisting.com/ 3. Web based JAVA FTP Client from any Windows computer: http://Files4.cyberlynk.net/client Username: thredsart Password: thredsart For any questions or problems, please feel free to contact design@threds.com.

WHEN SHOULD I EXPECT TO SEE AN ART APPROVAL?

Our goal is to send an Art Approval 5 days before your ship date, but rush orders will likely have proofs sent last minute (24-48 hours before production. Please note that this does not take into account time spent revising artwork. WARNING: Our art department is very busy and can rarely make exceptions. If you need art proofs faster than 5 days before your print date, then please contact your salesperson.

WHAT IF I WOULD LIKE TO REVISE MY ARTWORK?

We didn't get it right the first time? Something you would like to add to your design? No worries. Since design in general is subjective, this will often happen. To speed this process up and ensure we do not miss the "in hands" date it is important to provide all necessary design related information up front. Our Art Department will do their best to make sure you are completely happy with your final design. Please note all revisions are charged our standard hourly rate and are completed next business day after received.

WHY DOES AN ACTUAL PRINTED T-SHIRT LOOK DIFFERENT THAN MY VIRTUAL PROOF?

Virtual proofs or "Monitor Viewing" is in theory impossible to reproduce with printed ink, though some output devices (computer printers) can get close enough to make most buyers happy. Monitors display color in RGB (light) which is beyond the visual spectrum that printed inks can reproduce in four-color process (CMYK). Ink jet & Laser printers DO NOT print in RGB; they will always convert this color space to CMYK. So, the color paper proof (paper) will only be as close as the output device allows. The image then must overcome another conversion. The image information must be separated into a screen for each color, CMYK, and then printed with inks that differ from the inks in the paper proofing device. There is no way around this. Printing T-shirts is a different process than printing paper. Furthermore, the texture of the fabric will affect the color balance. That said, we have gone to great lengths to make our final printed T-shirt as close as possible to the original file. IMPORTANT: only a printed T-shirt is considered a proof for final judgment. Threds, Inc. WILL NOT be responsible for moderate shifts in color or effect if only a virtual proof or paper proof is used. Same applies to spot color. The key here is Pantone matching. A monitor will not accurately display Pantone colors. Paper printed in CMYK will NEVER match Pantone colors. The only way to know what the T-shirt will look like is to allow time and expense for a product proof.