At Threds, our mission is to ensure our customers brand messaging is achieved through perfectly crafted, high-quality goods. We are looking for an organized and detail oriented, team player who is dedicated to helping our customers expand their brand reach through embroidered apparel and accessories.


Position Title: Account Manager, E-Commerce Merchandising & Fulfillment

Category: Full-Time, Regular

Responsible to: Jason Edelen, Senior Director of E-Commerce Merchandising & Fulfillment

Who we are: Located in Knoxville, TN, Threds is a global branding company specializing in custom apparel, promotional products, and full service merchandise programs. We have been providing award-winning services to both start-ups and industry leaders for more than 20 years. We are constantly striving to bring the best products and the most creative solutions and service offerings to the world's leading companies.

Who you are: Threds is looking for an e-commerce account manager who shares our values, wants to join our winning team and is eager to help expand the Threds brand. We are looking for a self-starter who wants to celebrate the company’s successes and is ready to make an immediate impact.

General Responsibilities:

E-Commerce & Customer Service

  • Manage the daily oversight of several e-commerce fulfillment stores

  • Process incoming customer orders in a timely manner

  • Handle customer service interactions by phone and/or email, answering questions, responding to concerns, processing orders and working to give the customer a great experience

  • Monitor product inventory levels daily, work to ensure inventory levels are managed appropriately

  • Monitor customer reviews and respond when appropriate

  • Know the products in your stores (brands, styles, sizing, embellishments, fabrics, etc)

  • Manage clearance sections to assure we are selling through stale product

Account Management

  • Work with our e-commerce clients at the corporate, dealer and franchisee levels, assisting them with any particular requests or needs that arise

  • Oversee projects and reports related to your accounts

  • Know your clients’ unique branding perspectives and how they relate to our programs, work to ensure that our stores reflect their branding at the highest level

  • Be actively involved in product development, curating and developing merchandise that fits our clients’ brand and appeals to its consumers

  • Travel as needed throughout the year to client events, trade shows, retail events, dealer meetings, representing both Threds and our clients with on-site merchandise sales

Requirements and Qualifications:

  • BA/BS degree not required, but will be considered in the hiring decision

  • 2+ years of experience in a fast paced customer service environment is a plus

  • Excellent organizational skills

  • Ability to work independently and manage projects with many moving parts

  • Ability to work in a collaborative, cross-team capacity

  • Must possess a competitive, “go getter” attitude

  • Must have strong attention to detail

  • Excellent communicator and creative thinker with the ability to make key decisions

  • 40 wpm + typing skills

  • Experience & proficiency in Microsoft Excel & PowerPoint. Any examples that can be provided of your ability here is a plus.

Compensation & Benefits: Compensation is based on relevant experience and education. Health, dental and vision insurance is available to full-time employees after 90 days. Vacation and holiday pay is available to fulltime employees after 6 months.

What you’ll do next: If this fits what you are looking for, contact us today. If this seems like a great fit for a friend, have them contact us today. Please send resumes and references to Jason Edelen by email at

We are always looking for high energy team players to join our team at Threds. Please submit your resume and we will reach out to you if we have a position open up that fits your experience.